top of page

Privacy Policy

This document, called Privacy Policy, has the purpose of establishing the rules on the use, storage and treatment of data and information collected from users on the website

1. Obtaining data and information: data and information will be obtained when the User: a. Start using the website; B. Interact with the various tools on the site, providing information voluntarily; or c. Get in touch through the communication channels available on the website.

2. Storage of Data and Information: all data and information collected from Users will be incorporated into the website's database, being responsible for and owner of Pousada Marco Polo. The data and information collected will be stored in a secure environment, observing the available state of the art, and can only be accessed by qualified and authorized persons. In addition, Pousada Marco Polo states that it will not share, sell or present User data to third parties other than its partners. Considering that no security system is absolutely safe, Pousada Marco Polo is exempt from any liability for any damages and/or losses resulting from failures, viruses or invasions of the website's database, except in cases of intent or fault by the same. . The User is the owner of the data and is able to add, delete or modify any information that is linked to his user profile at Pousada Marco Polo, and therefore the User declares to be aware and agree with the collection, storage, treatment, processing and use of the Information sent and/or transmitted by the User under the terms established in these Terms of Use and Privacy Policy.

3. Use of Data and Information: the data and information collected from Users may be used for the following purposes: 1. Make any communication resulting from the activity of the site itself or the identification of the respective recipient; 2. Respond to any doubts and requests from the User; 3. Provide access to the restricted area of the website or its exclusive features; 4. Compliance with a legal or court order; 5. Constitute, defend or regularly exercise legal or administrative rights; 6. Develop general statistics to identify the profile of Users and develop campaigns for Pousada Marco Polo; 7. Ensure the safety of Users; 8. Keep Users' records up to date for the purpose of contact authorized to be made by telephone, electronic mail, direct mail or other means of communication; 9. Inform about news, promotions and events from Pousada Marco Polo and its commercial partners.

 3.1. About e-mails: e-mails will be sent daily with offers to registered customers. The emails sent by Pousada Marco Polo do not contain attachments to be downloaded and do not request user data.


4. Log of Activities: Pousada Marco Polo will be able to record the activities carried out by the User on the site, through logs, including:

4.1. User's IP Address; 4.2. Actions performed by the User on the website; 4.3. Pages accessed by the User; 4.4. Dates and times of each action and access to each website functionality; 4.5. Session User ID, where applicable. The aforementioned records may be used by Pousada Marco Polo in cases of investigation of fraud or undue changes in its systems and records.

5. Cookies: the website may make use of cookies, and it is up to the User to configure their Internet browser if they wish to block them. In this case, some functionality of the site may be limited.

6. General Provisions: the provisions contained in this Privacy Policy may be updated or modified at any time, and it is the User's responsibility to verify it whenever accessing the site. The User should contact in case of any doubt regarding the provisions contained in this Privacy and Usage Policy, choosing one of these means of contact: telephone (12) 99771-4224 or contact form.

7. Applicable Law and Jurisdiction: this Privacy Policy will be interpreted in accordance with Brazilian legislation, in the Portuguese language, and the Court of Justice of Campos do Jordão - SP will be elected to settle any dispute, question or supervening doubt, with express waiver of any another, however privileged it may be.

8. Registration: to participate and use the site, in addition to being at least 18 (eighteen) years old, the Client must provide the following information at the time of registration: full name, nickname, CPF, RG, full address, landline , date of birth, e-mail, in addition to choosing a password.

bottom of page